Company Description: Triaxial Tech Pty Ltd are an IT consulting company. They provide a number of IT consulting services to businesses of all sizes. Click here to view how they can help you use the latest, cost-effective technology to reach your business goals.
App Description: Triaxial Tech needed a mobile app to allow their customers to log support issues directly into their existing support system. They also needed the app to allow staff and business partners access to update and create new jobs into the system when away from their desks (i.e. onsite at client office).
Benefit of having app: Job tickets are updated immediately ensuring all parties are kept up to date on the progress of the request. The app makes sure the ticket is complete and nothing is left out. It also allows staff to flag issues as soon as they notice them while onsite (possibly preventing a major issue occurring later). The app also prompts users for all required information when creating a job and allows them to upload videos/pictures of the actual issue. It also has inbuilt workflows for general trouble shooting, so frequently recurring issues are resolved by the mobile app itself.